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Warranty

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Xplor Games (XG) and Crucible, the manufacture warrants its games against defects in the material or workmanship (excluding normal wear and tear on game sets).  XG and Crucible at sole discretion will either repair or replace any and all parts proven to be defective. The warranty is subject to the limitations below:

 

  • This warranty is non-transferable and only applies to the initial purchaser (owner), or any authorized agents or dealers.

  • Any claim to this warranty must be made to XG, Crucible or one of our authorized partners.

  • Warranty as follows for games against any defects are warranted for a period of one year from date of purpose.

  • The playing surface (finish) is warrantied for lifetime of the original owner.

    • Playing surface over time will become scratched against gameplay; this is not covered by warranty or a re-finish of game surface top at anytime.

    • Additional fee will be accounted for to refinish game surface top at owners cost.

 

  • The board-playing surface has a 2-year warranty against manufacturer defects.

  • XG and Crucible build and produce our own games.  This is achieved by hand selecting the best materials available, properly dried, and use of proper manufacturing process and conditions.  It is acknowledged that solid wood has characteristics, which are beyond the control of the manufacturer.

  • Wood is a natural material and sensitive to environmental humidity.  It will move considerable in response to extremes in the surrounding conditions.  Just like no two pieces of wood are alike, no pieces of wood we use in the fabrication of our games react the same.  With any natural wood product our games can expand and contract in response to the particular environment in which they are located.  It is important that a stable humidity is maintained in order to insure continued stability.

  • Wood also has naturally occurring variations of color.  This is not considered a manufacturing defect but instead is views as the unique art of our natural products.  

  • Products returned if requested by customer service shall be shipped by freight to XG and Crucible pre-paid.  If the products are determined by XG and Crucible in its sole discretion, to be defective, they will be repaired or replaced and returned pre-paid by the freight carrier. The cost of shipping and the product to XG and Crucible shall be reimbursed as well.  The labor cost for removing or replacing the damaged part shall be the responsibility of the owner. If the claim occurs more than one year from the date of original purchase, shipping costs shall be the responsibly of the owner.

  • Repairs or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the product.  This warranty does not require the replacement of the entire game set. Only replacement of defective parts.

  • Any electronic units that are proven to be defective are warrantied for 90 days after original owner purchase.

 

Limitations of Warranty

 

  • Any failure caused by abuse, neglect or improper installation, improper use, installation or maintenance service and repair.  This does not cover normal wear and tear of any products by XG and Crucible.

  • Warranty does not cover any game finish including scratches, nicks, dings or cosmetic blemish in the game finish surface.

  • Warranty does not cover any shipping damage or damage that may occur during the set up, unpacking or installation process. (Unless caused by XG or Crucible)

  • Installation and labor cost to remove or replace the warranty products shall be the responsibility of the original owner.

  • Does not include commercial use of product.

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XG and Crucible neither assumes nor authorizes any persons to assume for XG and Crucible any other obligation or liability in connection with any products.  This warranty does not apply to damage resulting from accident, alteration, misuse, abuse, flood, fire, earthquake or any other natural way.

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